Ok25 believes entertainment should be fun, relaxed, and in control. We provide a range of tools and resources to help every Malaysian user enjoy gaming within healthy, responsible limits.
Set your daily limit
Take a break when needed
Temporarily close account
We Are Always Here
Check in with yourself using the questions below. There's no need to answer to anyone – this is purely to help you understand your relationship with gaming. Answer honestly, for yourself.
Reflect on these questions calmly. If you answer "yes" to three or more, it may be time to speak with someone who can help.
Have you ever played longer or spent more than you originally planned?
Do you play to chase back losses from a previous session?
Is gaming starting to interfere with your work, family, or social responsibilities?
Do you hide your gaming activity from family or loved ones?
Do you use money meant for basic needs — such as rent, food, or bills — to play?
Do you feel restless, anxious, or uneasy when you haven't played for a while?
Have you ever borrowed money or sold belongings to fund your play?
Ok25 is here to help. If you feel gaming is starting to have a negative impact on your life, contact the ok25 support team via live chat for guidance on the self-control tools available.
Ok25 provides a range of easy-to-use self-control tools to help Malaysian users maintain healthy gaming habits.
Set daily, weekly, or monthly deposit limits directly from your ok25 account settings. Limits can be lowered immediately, but increasing a limit requires a waiting period for added protection.
Once your loss limit is reached, ok25 will automatically end your gaming session for the day. This ensures you never lose more than you can afford in a single day.
Set a time limit for each gaming session. ok25 will send a reminder when your time limit is approaching and will end your session once the limit has been fully reached.
Need a break? ok25 lets you activate a gaming pause for 24 hours, 72 hours, 1 week, or 1 month. During the pause period, you will not be able to access any games.
For more serious needs, ok25 offers a self-exclusion option for 6 months, 1 year, or permanently. During this period, your account will be fully locked.
Ok25 sends notifications when you are approaching the limits you have set – whether a deposit limit, loss limit, or time limit. Early reminders give you time to make a smart decision.
Recognising early warning signs is the first step to getting help. ok25 encourages all users to stay aware of these behavioural changes.
You plan to stop after one round, but always keep playing even after intending to quit.
You feel compelled to keep playing to win back money you have lost, even though this often leads to even greater losses.
Work responsibilities neglected, family relationships strained, or friendships damaged due to excessive gaming activity.
Money that should be used for basic necessities such as rent, food, or childcare is being spent on gaming activity.
You hide your gaming activity from loved ones or lie about how much time and money you have spent.
If you recognise yourself in the signs listed here, it does not mean you are weak — it means you need support. Here are practical steps you can take today.
Activate a game break or self-exclusion in your ok25 account settings to give yourself some breathing room.
Share your concerns with a family member or friend who can offer emotional support without judgment.
The ok25 support team is ready to help you activate self-control tools and provide guidance suited to your situation.
A qualified counsellor or therapist can provide more comprehensive long-term support to overcome excessive gambling problems.
These simple tips can help you maintain a healthy relationship with gaming and keep it purely as entertainment.
Decide how much you're willing to spend before opening the ok25 platform. Think of it as an entertainment cost, not an investment. Once your budget is gone, stop – no questions asked.
Gaming at ok25 is for entertainment. Don't rely on wins to cover daily expenses or pay off debts. Wins are a bonus, not a guarantee.
Don't play for hours without stopping. Get up, stretch, drink some water, and step away from the screen. Breaks help you make more rational decisions while playing.
Avoid playing when you are in an emotionally unstable, stressed, sad, or angry state. Decisions made under emotional distress are often irrational and lead to regret.
Make full use of the self-exclusion tools provided by ok25. Set deposit limits, loss limits, and session time limits from the start to ensure you always stay in control.
Make sure gaming isn't your only recreational activity. Set aside time for other hobbies, exercise, and spending time with family and friends to maintain a healthy life balance.
At ok25, we take our responsibilities in the digital entertainment industry seriously. From day one, our commitment to responsible gaming has never been just about meeting compliance requirements — it is part of how we think and how we build products for Malaysian players.
We understand that the majority of ok25 users play purely for fun — to fill their leisure time, unwind after a long day, or enjoy a casino experience without leaving home. They play within comfortable limits and entertainment stays as entertainment. However, we also recognise that a small number of users may face challenges when gaming activity starts to get out of control. And for that group, ok25 is here.
Ok25 believes that long-term success as an entertainment platform depends on the health and well-being of our users. A platform that doesn't care about its users won't last, and that's not who we want to be. When users play responsibly, they enjoy a better, longer, and more meaningful experience. That's a win for everyone.
That is why ok25 invests in comprehensive self-control tools, trains our support team to identify and assist users who may need support, and provides clear, easily accessible information on healthy gaming practices.
All ok25 self-control tools are accessible directly from your account settings. Limits you set take effect immediately and require a waiting period to increase – this is intentionally designed to protect you from impulsive decisions. For help activating any of these tools, contact the ok25 support team via live chat.
Sometimes, the people around us may notice a problem before we do ourselves. If you are concerned about the gaming habits of someone you care about, here are some things you can do to help.
First, don't judge or scold. A harsh approach often causes people who need help to pull away and hide their problems further. Instead, express your concerns with compassion and patience. Let them know you are there for them, not to punish them.
Second, encourage them to talk about their experience without shame. Excessive gambling is a treatable health issue — it is not a sign of weak character or moral failure. With the right support, many people successfully regain control of their relationship with gaming.
Ok25 strictly enforces a minimum age requirement of 18 years and implements a rigorous age verification process through KYC procedures during registration. We do not allow any underage individual to register for or access any ok25 services.
For parents or guardians concerned about children accessing online gaming platforms in general, ok25 recommends using parental control software on shared devices and having open conversations with children about the risks of online gambling.
If you suspect that someone under the age of 18 has registered or is using the ok25 platform, please contact our support team immediately. ok25 will take immediate action to address the matter.
Responsible gaming isn't about stopping people from having fun – it's about making sure that fun doesn't come at too high a cost. ok25 wants every one of our users to close the app with a smile, not with regret.
If at any point you feel you need help, feel that gaming is starting to get out of control, or simply want to ask how to use the self-control tools we provide — do not hesitate to reach out to the ok25 support team. We are here not just to resolve technical issues, but to be a caring companion on your digital entertainment journey.
Ok25 is with you every step of the way – from delivering the best gaming experience to making sure you always play within healthy and safe limits.