Ok25 Privacy Policy – Malaysia User Data Protection

Ok25 collects personal information from users through several methods for legitimate and necessary purposes in the provision of our services. The information collected is divided into two main categories.

Information you provide directly:

• Full name as shown on a valid identity document
• Date of birth for age verification purposes
• Email address for account communications
• Phone number for two-factor verification
• Identity card number (MyKad) or passport number
• Bank account or digital wallet details for processing financial transactions
• Residential address for compliance purposes

Information collected automatically:

• IP address and general device location data
• Device type, operating system, and web browser used
• Game activity logs and transaction records
• Cookie data and session identifiers
• Other technical information related to your use of the ok25 platform

All data collected by ok25 is used for clear and legitimate purposes. Here is how we use your personal information:

Ok25 will not use your data for any purpose other than those stated above without first obtaining your explicit consent. You may withdraw consent for marketing communications at any time.

Ok25 does not sell users' personal data to any third party. However, in certain limited situations, ok25 may need to share your information with:

• Payment service providers: To securely process your deposits and withdrawals through channels such as banks and digital wallet providers.
• Game providers: Minimum information required to provide access to games offered by licensed providers.
• Legal authorities: When required by law or a valid court order to disclose specific information.
• Anti-fraud services: To protect the security of the platform and other users from fraudulent activity.

All third parties working with ok25 are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.

Ok25 continuously invests in security infrastructure to ensure your data is always protected against unauthorized access, leaks, or misuse. Security measures implemented include:

• 256-bit SSL Encryption for all communications between the platform and users' devices.
• Encryption of data at rest – sensitive information such as passwords is stored in encrypted format and cannot be read directly.
• Role-based access control – only staff who require access to perform their duties are authorized to access user data.
• Regular security audits by independent parties to identify and address any system vulnerabilities.
• Suspicious activity monitoring in real time to detect and respond to any security threats swiftly.
• Regular data backups to ensure user data is not lost in the event of an unexpected technical incident.

While ok25 takes all reasonable steps to protect your data, no security system can guarantee 100% absolute protection. ok25 encourages users to play an active role in keeping their accounts secure by using strong passwords and not sharing their login credentials.

Ok25 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small data files stored on your device when you visit the ok25 website.

Types of cookies used by ok25:

• Essential cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance cookies: Collects information on how users interact with the platform to help ok25 enhance the user experience.
• Functionality cookies: Saves user preferences such as language and display settings for a more convenient return visit.
• Analytics cookies: Helps ok25 understand aggregated, anonymised platform usage patterns for improvement purposes.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some ok25 platform features.

Ok25 retains your personal data only for as long as it is needed for the purposes described in this privacy policy or as required by applicable law.

• Active account data: Retained for the duration your account is active, plus an additional period for audit and legal compliance purposes.
• Financial transaction records: Retained for the period stipulated by applicable financial legal requirements.
• Support communication logs: Retained for a reasonable period for reference and service improvement purposes.
• Data after account closure: Minimum data required for legal compliance may be retained after account closure, but data that is no longer needed will be deleted.

Ok25 users may request deletion of their personal data that is no longer required by ok25 by contacting our support team. ok25 will process such requests within a reasonable timeframe, subject to any legal obligations that may prevent the immediate deletion of certain data.

As an ok25 user, you have the following rights regarding your personal data, which ok25 is committed to respecting and facilitating:

• Right to access: You have the right to request a copy of the personal data ok25 holds about you.
• Right to rectification: You have the right to request corrections to inaccurate or incomplete personal data.
• Right to erasure: You have the right to request the deletion of your personal data, subject to legal requirements.
• Right to restrict processing: You have the right to request that ok25 restrict how your data is used in certain circumstances.
• Right to object: You have the right to object to the use of your data for direct marketing purposes.
• Right to data portability: You have the right to receive your personal data in a reusable format.

Ok25 takes the privacy of minors very seriously. The ok25 platform is strictly intended only for individuals aged 18 and above. ok25 does not intentionally collect or process personal data from individuals under the age of 18.

If ok25 discovers that personal data from individuals under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account.

If you have reason to believe that a minor under the age of 18 has registered an ok25 account, please contact our support team immediately so that appropriate action can be taken.

Ok25 reserves the right to amend or update this privacy policy from time to time to reflect changes in our practices, technologies used, or applicable legal requirements.

When there are material changes to this privacy policy:

• Ok25 will update the "Last Updated" date displayed at the top of this document.
• Notices will be prominently displayed on the ok25 website and app.
• For highly material changes, users will be notified via their registered email.

Ok25 encourages users to review this page periodically to ensure you are always up to date on how we handle your personal data.

If you have any questions, concerns, or requests regarding the ok25 privacy policy or how we handle your personal data, please do not hesitate to reach us through the following channels:

• Live Chat: Available directly within the ok25 platform, 24 hours a day, 7 days a week.
• Email: [email protected] – we respond within 24 business hours.

For responsible gaming issues related to your data privacy, you may also refer to the Responsible Gaming ok25.